1. Purpose
This WhatsApp Policy outlines the terms and conditions for using WhatsApp as a communication channel with DevNet Technology. By engaging with us via WhatsApp, you agree to the following terms.
2. Communication Scope
- Information and Support: WhatsApp may be used for providing information, customer support, and updates related to your queries, orders, or services. Additionally, we may send promotional and marketing communications related to our products and services.
- Operational Hours: DevNet Technology operates WhatsApp support 24/7. Messages will be addressed promptly, although response times may vary based on the volume of inquiries.
3. Data Privacy
- Personal Information: Any personal information shared with us through WhatsApp will be handled in accordance with our Privacy Policy. We use this information solely to provide support, process transactions, and respond to your inquiries.
- Data Security: While we employ measures to protect your data, please note that WhatsApp communication may not be encrypted end-to-end by default. For sharing sensitive information, consider using secure communication methods.
4. Message Content
- Appropriate Use: All communication via WhatsApp should be respectful and pertinent to our interaction. Avoid sending sensitive personal details, confidential information, or any inappropriate content.
- Response Time: DevNet Technology aims to respond to WhatsApp messages as swiftly as possible. We prioritize messages based on urgency and content, striving to provide timely assistance.
5. Customer Responsibilities
- Accurate Information: Ensure that all information provided through WhatsApp is accurate and complete to facilitate effective assistance.
- No Misuse: Refrain from misusing the WhatsApp channel by sending spam, offensive content, or false information. Misuse may result in the suspension of your access to our WhatsApp services.
6. Marketing Communications
- Promotional Content: By communicating with us via WhatsApp, you consent to receiving marketing messages and promotional content about DevNet Technology’s products and services. You may opt-out of receiving such messages at any time by contacting us directly.
7. Technical Issues
- Service Availability: While DevNet Technology provides WhatsApp support 24/7, we cannot guarantee uninterrupted access or immediate availability of all support resources. In case of technical issues or service interruptions, please use alternative contact methods listed on our website.
8. Policy Changes
- Updates: We may update this WhatsApp Policy periodically. Any changes will be posted on our website, and continued use of WhatsApp for communication with us constitutes acceptance of the revised policy.
9. Contact Us
For any questions or concerns regarding our WhatsApp Policy, please contact us at info@support@devnet-technology.co.za