1. DEVNET TECHNOLOGY
DevNet Technology specializes in ICT solutions with a primary focus on cybersecurity. Our range of services includes Internet connectivity, cybersecurity, data backup, cloud solutions, website development, database solutions, and telephone services.
Our business model is designed to provide high-quality services through transparent methods, allowing customers to understand precisely what they are paying for. This approach has proven effective, enabling customers to access top-tier services without breaking the bank.
2. CONSULTATION
Consultation refers to a free online service provided for all business solutions, scheduled for a duration of 60 minutes at the customer’s request. Online consultations allow customers to discuss their needs and explore solutions with our experts remotely. Onsite consultations, which involve our team visiting the customer’s location, are available at an additional cost, billed directly to the customer. This flexible approach ensures that we can cater to the specific requirements of each business efficiently and effectively. Other onsite consultations may include site surveys and site inspections upon customer request.
2.1 Training
DevNet Technology offers training for clients on the use of our products, including both software and hardware. This training can be conducted either virtually or on-site at the client’s business premises. Training is available only for products purchased from us; once a product is purchased, clients may request training directly related to that specific product.
2.2 Pre-installation site survey
A pre-installation site survey is an important preliminary step that we may recommend before proceeding with the installation of our products or solutions. This survey involves evaluating the physical environment where the installation will take place to ensure that all necessary conditions are met for a successful and efficient setup.
The site survey helps identify any potential issues or requirements, such as:
- Space and Layout: Ensuring adequate space and appropriate layout for the equipment.
- Power Supply: Checking the availability and suitability of power sources.
- Network Connectivity: Verifying network infrastructure and connectivity.
- Environmental Factors: Assessing environmental conditions that could impact the installation.
In cases where a site survey is suggested but declined by the customer, please be aware that DevNet Technology will not be held liable for any unforeseen issues or complications that arise with the customer’s solution. This includes situations where problems could have been easily prevented by conducting the pre-installation site survey or inspection.
By opting out of the site survey, customers accept responsibility for any potential issues resulting from the lack of this assessment and acknowledge that DevNet Technology’s ability to address or resolve such issues may be limited.
Please note that call-out fees will apply for on-site training sessions. To arrange for training, clients should contact us to schedule a session based on the availability of our resources. Our training services are limited to the products we provide, and we do not offer training for third-party products or services not supplied by DevNet Technology.
2.3 Online Price Estimation calculator
The price estimator on our website provides a rough estimate to help you get an initial idea of potential costs. However, it’s important to note that this estimate may not reflect the final quote due to possible variations in your specific needs.
One of the things we have managed to do well is breaking down services for customers, enabling them to know exactly what they are paying for. This transparency allows customers to select and combine the services they need, making informed financial decisions. This method has proven effective in eliminating high costs, particularly for small to medium-sized companies.
For a precise and accurate quote, we recommend speaking with one of our sales representatives or scheduling a consultation with one of our solutions experts. They will review your requirements in detail, address any additional factors, and provide a comprehensive, tailored quote based on a thorough needs assessment.
3.4.Consultation and Technical Support Hours
At DevNet Technology, we are committed to providing prompt and effective support for all customer queries. Our consultation services are available Monday to Friday, from 8:00 AM to 5:00 PM. During these hours, our team is dedicated to addressing your needs and providing expert guidance.
For technical support, we offer 24/7 availability to ensure that any technical issues you encounter are resolved swiftly. Our round-the-clock support ensures that you have access to assistance whenever you need it, regardless of the time or day.
Please note that consultations outside of our standard business hours may be subject to additional charges and must be pre-arranged with our team. For any technical support inquiries, feel free to reach out at any time, and we will be ready to assist you.
3. IT SERVICES
DevNet Technology’s IT services terms and conditions include call-out fees, customer site visits, and break-and-fix services at customer premises. Clients are responsible for covering the costs associated with servicing third-party equipment on-site. All transactions are conducted in South African Rands (ZAR). The full call-out fee is payable upfront before the service is initiated. This policy applies to all services, except managed IT contracts. Clients authorize payments by providing payment details and are responsible for any related bank charges.
3.1 Call-Out Fee
Our call-out fee is the amount paid upfront to request an IT specialist to either visit your premises or complete work remotely. Please note that this fee does not cover any additional materials or parts. If hardware, cables, or other materials are required, these costs should be factored into your quote separately.
3.2 Travel Costs
For travel to your location, the first 30 kilometers are covered at no additional charge. Beyond this distance, a fee of R7 per kilometer will apply for each kilometer traveled. This ensures that travel costs are fairly allocated based on the distance from our base to your premises.
3.3 Types of Call-Out Services Available from DevNet Technology
- Configure + Deliver: Our team will handle the delivery of your equipment and set it up according to your specifications. This service includes the installation of necessary software and basic configuration to get your system operational.
- Deliver Only: This service involves the delivery of your equipment to your premises. It does not include any configuration or installation; the equipment will be delivered as-is.
- Configure + Install + Deliver: We will deliver your equipment, install it on-site, and perform any necessary configuration. This comprehensive service ensures that your equipment is fully set up and ready for use upon delivery.
- Configure + Remote Support: After delivering your equipment, we will provide remote support to configure and troubleshoot any issues. This option is ideal for situations where on-site presence is not required but setup and technical assistance are needed.
3.4 Cancellation of Call-Out
If you need to cancel a call-out, please be aware that a refund will be issued; however, a 20% cancellation fee will apply unless the cancellation is made before any payment has been processed. The cancellation fee is a percentage of the total call-out fee and helps cover the costs incurred. If you cancel before payment, no cancellation fee will be charged. Please ensure to inform us as soon as possible if you wish to cancel to avoid unnecessary charges.
3.5 Our Charge Structure for Call-Out Services
Our charge for call-out services encompasses several key factors to ensure comprehensive coverage and transparency. Here’s a breakdown of what is included:
- Hourly Rate: We offer the option to charge either an hourly rate or a flat fee for the call-out. This rate accounts for the technician’s time spent on travel, on-site services, and any necessary work performed.
- Travel Time & Distance: Additional charges may apply based on the distance traveled to your location. For long-distance travel, we factor in both time and distance to determine the appropriate fee.
- Materials/Parts Costs: If any hardware, cables, or other materials are required during the call-out, these costs will be included in your quote. Please note that these expenses can only be determined once we have completed fault findings or an assessment. They will be billed to you after the assessment is completed.
- Urgency: We apply different rates for emergency or after-hours call-outs. Please specify if you need urgent service, as higher rates may apply for expedited responses compared to scheduled services.
- Minimum Call-Out Fee: A minimum fee applies to all on-site visits to cover basic costs, regardless of the time spent on site. This ensures that even short visits are economically viable.
- Frequency: For recurring services, we offer discounted rates or service contracts. This applies to situations where ongoing visits are needed, and a regular maintenance schedule is beneficial.
- SLA or Retainer: If you have a Service Level Agreement (SLA) or retainer contract with us, the terms of that agreement will govern the pricing and service levels provided.
- Warranty and Follow-Up Support: Our services include follow-up support or a warranty period to address any persistent issues that may arise after the initial call-out. We commit to returning if the problem continues within the warranty period.
- VAT and Taxes: All applicable taxes, including VAT, are included in the final price. This ensures full transparency in the total cost of services.
Some of these expenses, such as materials and parts, can only be accurately determined once the fault-finding or assessment is complete. Therefore, these costs will be added to your final invoice after the initial evaluation.
3.6 Urgency Fee for Call-Out Services
In addition to the standard call-out fee, an urgency fee will be applied for any call-out requests made outside of regular business hours. Specifically:
- Evening Hours (18:00 to 00:00): If you request a call-out between 6:00 PM and 12:00 AM, an urgency fee will be added to the standard rate. This fee covers the additional costs associated with providing service during evening hours.
- Early Morning Hours (00:00 to 07:00): Similarly, any call-out requested between midnight and 7:00 AM will incur an urgency fee. This fee reflects the extra costs of providing support during the early morning hours.
This additional charge is necessary to compensate for the increased demand and operational challenges of servicing outside regular business hours. It ensures that we can continue to provide prompt and effective service at all times.
4. RICA
RICA (Regulation of Interception of Communications and Provision of Communication-Related Information Act) is South African legislation designed to regulate telecommunications to enhance public safety and support crime prevention. It sets out procedures for intercepting communications and accessing related data under specific legal conditions.
Why RICA Compliance is Necessary
To comply with RICA, DevNet Technology requires specific documentation from both individuals and businesses when purchasing LTE/5G services. This ensures lawful use and helps prevent fraud.
Required Documents
For Individuals:
- Valid South African ID Book, Smart ID Card, or Passport: For identity verification.
- Proof of Address: Such as a recent utility bill, bank statement, or lease agreement to confirm residency.
For Businesses:
- Company Registration Documents: Including the registration certificate and company number.
- Proof of Business Address: Recent utility bill, lease agreement, or other official documents.
- Identity Documents of Authorized Representatives: Valid South African ID or passport for individuals authorized to act on behalf of the business.
Purpose of RICA Documentation
Identity Verification: Ensures the lawful use of telecommunications services and helps prevent fraud.
Regulatory Compliance: Meets legal requirements to operate within the telecommunications sector and avoid penalties.
Crime Prevention: Supports law enforcement by enabling legal monitoring of communications when necessary.
Handling of Personal Information
All collected personal information is used exclusively for RICA compliance. This data will be forwarded to DevNet Technology for verification and protected according to applicable laws, unless otherwise required by law
4.1 LTE/5G
RICA compliance is required to ensure lawful use of telecommunications services and prevent fraud. To activate LTE/5G services from DevNet Technology, you must provide specific documents:
- Individuals: ID and proof of address.
- Businesses: Company registration, proof of address, and ID of authorized signatories.
This information supports legal and regulatory requirements
4.2. VOIP
DevNet Technology provides Voice over IP (VoIP) services that allow customers to make and receive calls using internet connections. VoIP services are accessible throughout South Africa without geo-location restrictions. Purchasing VoIP services requires payment clearance and RICA compliance. Call time availability is contingent upon cleared payment and successful RICA verification. Non-payment will result in the suspension of services until all outstanding amounts are settled. If a debit order or credit card payment fails, services will be immediately suspended and will only be reactivated upon receipt of payment.
5. BIZ NUMBER SERVICE
The Biz Number service is primarily designed for use with a mobile app. Optionally, it can also be used with IP hardware phones. If you choose to use IP hardware phones, ensure that you have the necessary infrastructure, equipment, cabling, and a stable internet connection installed at your business premises.
Although DevNet Technology will provide guidance on setting up IP hardware phones, we will not be held liable for any issues arising from a lack of proper infrastructure or foresight in these areas
6. CONTRACT
The contract for the Biz Number service, Enterprise PABX, and Call Center solutions is designed to help customers save money by covering only the lease of the respective cloud-hosted systems. Our services and products, including all cloud solutions and website design, are available either on a cash basis or on a month-to-month basis. Additionally, contract options are available to assist customers in further saving and reducing costs.
For all telephone services, hardware costs are not included in the contract, as DevNet Technology provides hardware on a cash basis. However, finance assistance is available for hardware purchases if needed.
Managed IT services are an exception to this model. These services require an ongoing commitment, where customers pay for IT support as needed. This approach ensures that we can effectively manage and maintain customer systems and provide on-site support when required.
7. ORDERING OF IT SERVICE FOR VOICE
If you do not have IT personnel on-site to assist with configuration and installation, you can order IT services from us to ensure timely assistance. Please contact us in advance so we can arrange for a technician to come and help. This does not apply to customers who have managed IT services with us
8. CLOUD 5 HOSTED PABX
Ensure that cabling is installed and a stable internet connection is available on-site, as DevNet Technology will not be held liable for these requirements. If you need assistance with internet or cabling services, we are available to help.
Ensure that you have ordered the necessary IT services based on your requirements for remote or on-site installation assistance. This includes confirming that all necessary arrangements are in place to facilitate efficient support, whether it be configuring systems remotely or having a technician come to your premises for installation.
8.1 Porting documents
Ensure that all porting documents are completed and submitted if you are transferring an existing telephone number to our service. This will allow us to manage the transition smoothly and ensure that your number is moved to our system in a timely manner. Completing this process promptly helps avoid disruptions in service and ensures that your communication needs are met without delay. If you need assistance with the porting process, please do not hesitate to contact us
9. MANAGED IT CONTRACTS
For businesses with managed IT contracts, standard call-out fees and additional charges are often covered under the contract terms. However, certain conditions and exclusions may apply, so it is essential to review your specific contract details to understand the full scope of coverage and any potential additional costs.
10. PAYMENT
For software development projects, a 50% deposit is required before the commencement of any work. Payment for all services must be made in full before the service is initiated. Failure to complete payment will result in service suspension until the full payment is received
11. UPDATES TO TERMS
DevNet Technology reserves the right to update these Terms of Use at any time. Changes will be communicated to customers through our website or direct communication.
12. CONTACT INFORMATION
For any inquiries or to schedule a consultation, please contact us at: Email: info@devnet-technology.co.za
13. SERVICE LEVEL AGREEMENTS (SLAs)
13.1 Overview Service Level Agreements (SLAs) outline the expected standards and response times for our services. They are tailored to meet the specific needs of businesses, ensuring that support and service are delivered in a timely and efficient manner.
13.2 SLA Coverage SLAs may cover aspects such as response times for technical support, resolution times for service issues, and uptime guarantees. Details of what is included in an SLA and the associated costs will be specified in your agreement.
13.3 SLA Exclusions Certain circumstances may not be covered under the SLA, including but not limited to issues caused by third-party services, client negligence, or force majeure events. It is important to review your SLA to understand these exclusions.
14. SERVICE SUPPORT
14.1 General Support Support is provided according to the service plan chosen. Support channels may include email, ticketing systems, or online chat, and the availability of support will depend on the service level selected.
14.2 Support is available 24/7. For any assistance outside standard business hours, additional charges may apply depending on your service plan
14.3 To request support or report issues, customers must open a ticket using the provided channels or the WhatsApp app available on our website. For effective issue resolution, please provide detailed information when submitting a support request. This helps us address your concerns promptly and accurately
15. BACKUP AND RECOVERY
15.1 Backup Service Scope Our backup services include regular data backups to ensure data protection. Clients are responsible for configuring and managing their backup schedules based on their needs and the service plan selected.
15.2 Data Recovery In the event of data loss, clients can request data recovery services. Recovery times and costs will depend on the nature and extent of the data loss.
15.3 Backup Service Limitations While we strive to provide reliable backup services, we cannot guarantee 100% data recovery or uninterrupted backup availability. It is essential to regularly verify your backup configurations and perform test recoveries.
16. HARDWARE WARRANTIES
16.1 Coverage All new hardware purchases come with a manufacturer’s warranty. Refurbished hardware includes a 12-month warranty from DevNet Technology, covering defects in materials and workmanship.
16.2 Exclusions Warranties do not cover damage caused by misuse, improper handling, or external factors such as power surges or water damage. Please follow the manufacturer’s guidelines to avoid voiding the warranty.
16.3 Warranty Claims To initiate a warranty claim, return the defective hardware to DevNet Technology with proof of purchase. We will evaluate the claim and, if valid, repair or replace the hardware as appropriate.
16.3.1 Cosmetic Imperfections for Refurbished Products
Please note that refurbished products may exhibit certain cosmetic imperfections. These imperfections are typical of refurbished items and may include, but are not limited to:
- Screen Blotches: Minor blemishes or discolorations on the screen.
- Foreign Characters on Keyboards: Presence of unexpected characters on the keyboard.
- Faulty USB Ports: Non-functional or irregular USB ports.
- Hairline Cracks on Bezel: Small, visible cracks on the bezel.
- Minor Dents and Scratches: Small dents and scratches on the exterior.
- Marks on Casing: Visible marks or blemishes on the product casing.
- Faded Keys on Keyboard: Keys that have lost color or have faded over time.
These cosmetic imperfections are considered standard for refurbished products and are not deemed defects. They do not affect the functionality of the product and are not covered under warranty claims. By purchasing a refurbished product, you acknowledge and accept these potential imperfections as part of the refurbishment process.
17. INSURANCE FOR EQUIPMENT
17.1 Client Responsibility Clients are encouraged to insure their equipment against loss, theft, or damage. DevNet Technology does not provide insurance for client equipment and is not responsible for losses outside of warranty coverage.
17.2 Insurance Coverage When arranging insurance, ensure that the policy covers all potential risks and liabilities related to the use of the equipment. This helps mitigate financial risks associated with unforeseen incidents.
18. SECURITY PRACTICES
18.1 Data Protection: DevNet Technology implements robust security measures to protect client data. This includes encryption, secure access controls, and regular security audits.
18.2 Client Responsibilities: Clients must also take precautions to secure their systems, including using strong passwords, regularly updating software, and monitoring for suspicious activity.
18.3 Reporting Security Incidents: Report any security incidents or breaches to DevNet Technology immediately. Prompt reporting helps us take necessary actions to mitigate potential risks and protect your data.
19. DATA RETENTION
19.1 Retention Policies Data retention policies are defined based on the service agreements and regulatory requirements. Clients can specify retention preferences to comply with legal or business needs.
19.2 Data Deletion Requests for data deletion or changes to retention policies should be submitted in writing. We will process these requests in accordance with the applicable policies and regulations.
19.3 Compliance DevNet Technology adheres to data protection laws and regulations to ensure that data retention and deletion practices are compliant with legal standards.
20. CLIENT OBLIGATIONS
20.1 Cooperation Clients must cooperate with DevNet Technology to facilitate the delivery and support of services. This includes providing necessary access, information, and resources.
20.2 Compliance Clients are responsible for ensuring that their use of services complies with all applicable laws, regulations, and contractual agreements.
21. TERMINATION OF SERVICES
21.1 Termination Conditions Services may be terminated by either party according to the terms of the service agreement. Termination conditions include but are not limited to breach of contract, non-payment, or mutual agreement.
21.2 Effects of Termination Upon termination, clients must settle any outstanding amounts, and access to services will be revoked. Data may be retained or deleted based on the terms of the agreement and regulatory requirements.
21.3 Transition Assistance We may offer transition assistance to help clients migrate to new service providers or manage the termination process. This assistance is subject to availability and additional charges may apply.
22. FORCE MAJEURE
22.1 Definition Force majeure refers to events beyond the control of DevNet Technology, such as natural disasters, acts of war, or other unforeseen circumstances that impact our ability to deliver services.
22.2 Impact In the event of a force majeure, DevNet Technology will make reasonable efforts to resume services as quickly as possible. Clients will be notified of any impacts on service delivery and any necessary adjustments to service terms.
23. GOVERNING LAW
23.1 Jurisdiction These terms and conditions are governed by the laws of South Africa. Any disputes arising from these terms will be subject to the jurisdiction of South African courts.
23.2 Legal Compliance Both parties agree to comply with all applicable laws and regulations in the performance of their obligations under these terms.
24. WEBSITE DESIGN TERMS AND CONDITIONS
24.1 Scope of Services DevNet Technology provides comprehensive website design services, including the creation, development, and implementation of custom websites. Our offerings may also cover website maintenance, updates, and search engine optimization (SEO), as outlined in the service contract. The domain and website remain the property of DevNet Technology until full payment is received
24.2 Project Requirements Clients are responsible for providing all necessary content, including text, images, and multimedia elements, for the website. DevNet Technology will use the provided content to develop the website according to the agreed specifications. Any delays in providing content may impact project timelines.
24.3 Design Process The design process will include an initial consultation to understand the client’s needs, followed by the creation of design mockups. The client will have the opportunity to review and request changes to these mockups. Once approved, the website will proceed to development and implementation.
24.4 Client Approval Before the final launch of the website, the client must review and approve the completed design. The website will be considered approved and ready for launch once the client provides written confirmation of their satisfaction with the design and functionality.
24.5 Revisions A specified number of revisions are included in the project scope. Additional revisions beyond the agreed number may incur extra charges. Revisions requested after final approval or launch will be subject to additional fees.
24.6 Delivery and Launch DevNet Technology will provide a timeline for the delivery and launch of the website. Delays in the project timeline may occur due to client-related factors, such as delays in providing content or approvals.
24.7 Payment Terms Payments for website design services are typically structured in milestones: an initial deposit, progress payments, and a final payment upon completion. The payment schedule will be outlined in the service contract.
24.8 Intellectual Property Rights Upon full payment, the client will own the rights to the final website design and content. DevNet Technology retains the right to showcase the website as part of its portfolio and marketing materials unless otherwise agreed.
24.9 Maintenance and Support Ongoing maintenance and support are offered as separate services. Clients should review and agree to the terms of maintenance and support contracts if they require continued services after the website launch. For clients under contract, maintenance is already included with the service
24.10 Termination and Cancellation A 50% deposit fee is required for any software development projects. This deposit is non-refundable, as it covers the time a developer dedicates to the project. If the project is terminated or canceled before completion, the client will be liable for payment for work completed up to that point. The terms of termination and any associated fees will be outlined in the service contract.
24.11 Liability DevNet Technology is not liable for any damages resulting from errors, omissions, or delays in the website design process. Clients are responsible for ensuring that their website complies with all applicable laws and regulations.
24.12 Confidentiality Both parties agree to maintain the confidentiality of any proprietary or confidential information shared during the project. This includes client data, design concepts, and business practices.
24.13 Force Majeure DevNet Technology is not liable for delays or failures in the website design process due to events beyond its control, such as natural disasters or technical issues.
24.14 Governing Law The terms and conditions for website design services are governed by the laws of South Africa. Any disputes arising from these terms will be subject to the jurisdiction of South African courts.
24.15 Changes to Terms DevNet Technology reserves the right to update these terms and conditions at any time. Clients will be notified of any changes through our website or direct communication.
24.16 Contact Information For inquiries related to website design services or to discuss specific terms, please contact us at: Email: info@devnet-technology.co.za.
25. GOVERNING LAW AND DISPUTE RESOLUTION
These Terms of Use are governed by and construed in accordance with the laws of South Africa, without regard to its conflict of law principles. Any disputes arising from or related to these Terms of Use or your use of the website shall be resolved exclusively in the courts located in South Africa. By using this website, you consent to the jurisdiction and venue of these courts. If any provision of these Terms of Use is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.