DevNet Technology

1. Introduction

DevNet Technology is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa. This policy outlines how we collect, use, and safeguard your personal data, and your rights concerning your information.

2. Definitions

  • Personal Information: Any information that can identify an individual, including but not limited to, names, contact details, ID numbers, financial information, and any other data relevant to providing our services.
  • Processing: Any operation or activity performed on personal information, including collection, storage, use, disclosure, and destruction.

3. Information We Collect

We may collect and process the following types of personal information:

  • Contact Information: Name, email address, phone number, and physical address.
  • Transactional Information: Details of transactions and services you have requested or purchased.
  • Technical Data: IP address, browser type, and usage data from our website.
  • Customer Feedback: Information from surveys, feedback forms, and reviews.

4. Purpose of Processing

We process personal information for the following purposes:

  • Service Provision: To deliver and manage our products and services, including customer support and technical assistance.
  • Transaction Management: To process payments, manage orders, and handle billing and account inquiries.
  • Communication: To send updates, promotional content, and service-related communications, subject to your consent.
  • Legal Compliance: To comply with legal obligations and resolve disputes.
  • Improvement: To enhance our services based on your feedback and usage patterns.

5. Legal Basis for Processing

We process personal information based on the following legal grounds:

  • Consent: Where you have provided explicit consent for us to process your data.
  • Contract: To fulfill contractual obligations or provide services as requested by you.
  • Legal Obligation: To comply with legal requirements and regulations.
  • Legitimate Interests: Where processing is necessary for our legitimate business interests, provided these do not override your rights and freedoms.

6. Disclosure of Personal Information

We may disclose your personal information under the following circumstances:

  • Service Providers: To third parties who provide services on our behalf, such as payment processors, IT support, and marketing services. These third parties are contractually obligated to protect your information and use it only for the purposes specified.
  • Legal Requirements: When required by law or in response to legal processes, such as court orders or regulatory requests.
  • Business Transfers: In connection with a business merger, acquisition, or sale of assets, where personal information may be transferred as part of the transaction.

7. Data Security

We implement appropriate technical and organizational measures to safeguard your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and secure data storage practices.

8. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations. Once no longer required, we will securely delete or anonymize your data.

9. Your Rights

You have the following rights concerning your personal information:

  • Access: You may request access to the personal information we hold about you.
  • Correction: You can request corrections or updates to inaccurate or incomplete information.
  • Deletion: You may request the deletion of your personal information, subject to any legal or contractual requirements.
  • Objection: You may object to the processing of your personal information under certain circumstances.
  • Complaints: You have the right to lodge a complaint with the Information Regulator if you believe your rights have been violated.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. These technologies help us analyze website usage, personalize content, and improve our services. You can manage your cookie preferences through your browser settings.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any changes will be posted on our website with an updated effective date. We encourage you to review this policy regularly.

12. Contact Us

If you have any questions or concerns about our POPIA Compliance Policy or how we handle your personal information, please contact us at:info@support@devnet-technology.co.za