1.CLOUD 5 HOSTED PABX
Ensure that cabling is installed and stable internet is available on-site, as DevNet Technology will not be held liable for these requirements. If you need assistance with internet or cabling services, we are available to help.
2. ORDERING OF IT SERVICE FOR VOICE
Ensure that you have ordered the necessary IT services based on your requirements for remote or on-site installation assistance. This includes confirming that all necessary arrangements are in place to facilitate efficient support, whether it be configuring systems remotely or having a technician come to your premises for installation. Proper planning will help us deliver timely and effective service tailored to your needs
Porting Documents
Ensure that all porting documents are completed and submitted if you are transferring an existing telephone number to our service. This will allow us to manage the transition smoothly and ensure that your number is moved to our system in a timely manner. Completing this process promptly helps avoid disruptions in service and ensures that your communication needs are met without delay. If you need assistance with the porting process, please do not hesitate to contact us
RICA Documents
Just like with any communication services, RICA (Regulation of Interception of Communications and Provision of Communication-Related Information Act) documents are required to comply with legal regulations. Please ensure you submit the following RICA documents:
- Certified Copy of ID: A valid, government-issued identification document such as a South African ID book, smart ID card, or passport.
- Proof of Address: A recent utility bill, bank statement, or lease agreement that shows your residential address.
- Completed RICA Registration Form: This form will be provided by us or can be downloaded from our website. Make sure to fill it out completely and accurately.
Submitting these documents is crucial for the activation of your communication services. If you have any questions or need assistance with the RICA process, please contact us.
When ordering hardware from DevNet Technology, please be aware that delivery times can range from 24 to 72 hours. The exact delivery timeframe depends on various factors, including product availability, order processing, and your location.
For urgent orders, we recommend contacting our customer service team to discuss expedited delivery options. Rest assured, we strive to fulfill all orders as quickly as possible while ensuring the highest quality of service and product readiness. If you have specific deadlines or need to coordinate delivery schedules, please let us know in advance so we can assist in meeting your needs.