1.BIZ NUMBER SERVICE
The Biz Number service is designed to be used with a mobile app. If you wish to use hardware IP phones, please ensure that proper cabling and a stable internet connection are available at your premises. DevNet Technology will not be liable or responsible for any issues arising from a lack of foresight in these areas.
2. CONTRACT
The Biz Number service contract covers only the lease of a cloud-hosted PABX and is designed to help save money for the customer. Hardware costs are not included, as DevNet provides hardware on a cash basis. However, finance assistance is available for hardware purchases if customers require it.
3. ORDERING OF IT SERVICE FOR VOICE
If you do not have IT personnel on-site to assist with configuration and installation, you can order IT services from us to ensure timely assistance. Please contact us in advance so we can arrange for a technician to come and help.
Porting documents
Ensure that all porting documents are completed and submitted if you are transferring an existing telephone number to our service. This will allow us to manage the transition smoothly and ensure that your number is moved to our system in a timely manner. Completing this process promptly helps avoid disruptions in service and ensures that your communication needs are met without delay. If you need assistance with the porting process, please do not hesitate to contact us
RICA Documents
Just like with any communication services, RICA (Regulation of Interception of Communications and Provision of Communication-Related Information Act) documents are required to comply with legal regulations. Please ensure you submit the following RICA documents:
- Certified Copy of ID: A valid, government-issued identification document such as a South African ID book, smart ID card, or passport.
- Proof of Address: A recent utility bill, bank statement, or lease agreement that shows your residential address.
- Completed RICA Registration Form: This form will be provided by us or can be downloaded from our website. Make sure to fill it out completely and accurately.
Submitting these documents is crucial for the activation of your communication services. If you have any questions or need assistance with the RICA process, please contact us.
DELIVERY
When ordering hardware from DevNet Technology, please be aware that delivery times can range from 24 to 72 hours. The exact delivery timeframe depends on various factors, including product availability, order processing, and your location.
For urgent orders, we recommend contacting our customer service team to discuss expedited delivery options. Rest assured, we strive to fulfill all orders as quickly as possible while ensuring the highest quality of service and product readiness. If you have specific deadlines or need to coordinate delivery schedules, please let us know in advance so we can assist in meeting your needs.